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How chartkalyan Handles Your Personal Data

At chartkalyan, your personal data is handled with care and kept only for the purposes you'd expect — running your account, processing payments via UPI, Paytm or PhonePe…

Data You ControlSecure Account StorageClear Retention RulesYour Right to Request AccessIndia-Focused Policy
chartkalyan How chartkalyan Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or delete data we hold about your account, our privacy support team is available around the clock.

Email Privacy Request Send a written data request to our privacy inbox at [email protected]. Include your registered account email and specify whether you want access, correction or deletion. We confirm receipt within 24 hours and resolve within 72 hours.
Live Chat Support Open the chat widget inside your chartkalyan account and select the Privacy topic. An agent will verify your identity via your registered mobile number before processing any data-related request, keeping your account information safe throughout.
In-App Data Centre Head to Account Settings, then Privacy Controls inside the chartkalyan app or browser. From there you can download a copy of your stored data or flag a correction directly, without needing to contact support for routine requests.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies, Security and Your Account

From the moment you open an account, chartkalyan applies layered security practices to your personal data.

End-to-End Encryption

All data flowing between your device and our servers is encrypted using TLS 1.2 or higher. Payment identifiers for UPI, Paytm and PhonePe are tokenised immediately after a transaction and never stored as plain-text strings on our databases.

Cookie Policy

We set session cookies to keep you logged in and preference cookies to remember your language and display settings. Analytics cookies are anonymised before storage. You can manage or clear cookies from your browser settings at any time without losing your account.

Account Security Layers

Your account is protected by password hashing, optional two-factor authentication via your registered Indian mobile number, and automated login-attempt monitoring. Any suspicious session triggers an immediate email and in-app alert to your registered address.

Data Retention Rules

Active account data is retained while your account remains open. Once you close your account, personal identifiers are deleted or anonymised within 90 days. Transaction logs may be retained longer only if required by applicable financial regulations, and those records are kept in isolated, access-controlled storage.

Who Can Access Your Data

Our internal access controls limit data visibility to teams that need it: payment processing, fraud review and account support. Third-party partners — including UPI gateway operators and Paytm or PhonePe processors — receive only the minimum data required to complete a transaction.

Requesting Changes or Deletion

You can request a copy of all data we hold, ask us to correct inaccuracies, or ask for full deletion via email or the in-app Privacy Controls panel. We process verified requests within 72 hours and confirm completion in writing to your registered email.

Common Questions About Your Privacy at chartkalyan

Below are the questions we receive most often about how we collect, store and manage personal data on chartkalyan accounts in India. If your question is not covered here, reach us directly through live chat or the privacy email address shown above.

We collect your name, email address, registered Indian mobile number, date of birth for age verification, and the payment identifiers linked to any UPI, Paytm or PhonePe transactions you make. Device and browser session data is also logged for fraud prevention.

We share data only with payment processors handling your UPI, Paytm or PhonePe transactions, and with fraud-detection partners. We do not sell personal data to advertisers or data brokers under any circumstances, and all third-party sharing is governed by data-processing agreements.

Personal identifiers are deleted or anonymised within 90 days of account closure. Transaction records may be retained for a longer period only where required by applicable financial or regulatory obligations, and access to those records is tightly restricted.

Yes. Send a data-access request to [email protected] from your registered email address, or use the Privacy Controls panel in Account Settings. After we verify your identity we will provide a structured copy of your data within 72 hours.

We use session cookies, preference cookies and anonymised analytics cookies. Advertising or cross-site tracking cookies are not set. You can manage all cookies through your browser settings; disabling analytics cookies will not affect your account functionality or payment processing.

Log in and go to Account Settings, then Privacy Controls, to flag a correction or request deletion directly. You can also email [email protected] with the specific change needed. We confirm and process verified requests within 72 hours of identity verification.

The policy applies to all accounts on chartkalyan.vip. Access to the platform depends on local law and is available where local law permits. If the rules in your specific region differ from the general policy, our support team can clarify what applies to your account.